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Oklahoma State University
Center for Sales and Service Excellence

Spears School of Business at Oklahoma State University

Academic Advisory Board

Todd Arnold
Director, Center for Sales and Service Excellence

Tom Brown
Associate Director, Center for Sales and Service Excellence

Andrea Dixon
Hankamer School of Business, Baylor University

Karen Flaherty
Spears School of Business, Oklahoma State University

Nancy Sirianni
D’Amore-McKim School of Business, Northeastern University

Chester Spell
School of Business, Rutgers University – Camden

Alex Zablah
Haslam College of Business, University of Tennessee – Knoxville

Organizational Frontlines Research