Certificate in Gaming Leadership
Certificate in Gaming Leadership
Dec. 9-11, 2025 | River Spirit Casino, Tulsa
A unique and elite educational experience in leadership and gaming management designed
for supervisors with direct reports, usually with less than five years of management
experience. Presented by the OSU Spears School of Business and University of Nevada,
Reno.
Register for ONLY the Certificate in Gaming Leadership for $2,395/person or bundle and receive a 20% discount.
Registration fee includes: breakfast, light refreshments, lunch, certificate, participant gift and group photo.
Registration fee includes: breakfast, light refreshments, lunch, certificate, participant gift and group photo.
- Agenda
Tuesday, Dec. 3, 2024 Time Session 8:15-8:30 a.m. Welcome 8:30-9:45 a.m. General Session: The 7 Principles of Operational Excellence
Unlock the potential of your casino and elevate your leadership skills in this dynamic session designed for leaders in gaming and hospitality. "The 7 Principles of Operational Excellence" offers actionable insights into strategies that create high-performance organizations. Discover how these core principles can transform your operations, inspire your team, and drive measurable success. Leave this session with the information you need to propel your career and casino property to the next level.9:45-10 a.m. Break 10-11:45 a.m. General Session: The 7 Principles of Operational Excellence
Unlock the potential of your casino and elevate your leadership skills in this dynamic session designed for leaders in gaming and hospitality. "The 7 Principles of Operational Excellence" offers actionable insights into strategies that create high-performance organizations. Discover how these core principles can transform your operations, inspire your team, and drive measurable success. Leave this session with the information you need to propel your career and casino property to the next level.11:45 a.m.- 12:45 p.m. Lunch/Networking 12:45-2:30 p.m. Tracks- Track A: Slots - Introduction to Managing Operations: System Technology presented by Jeff Jordan
- Track B: Table Games - Introduction to Table Games Operations: A Quick Look at how Casinos make Money; Probability, Odds, Payouts presented by Bill Zender
- Track C: Introduction to Surveillance Operations: Essential Skills and Training Strategies and Development presented by Jessie Beaudoin
2:30-2:45 p.m.Break2:45-4:30 p.m. Tracks- Track A: Slots Operations: Comprehending Myth and Math in Slots; Game Flow Framework
- Track B: Table Games - Table Games Operations: Using Earning Potential as Management Tool
- Track C: Surveillance - Surveillance Operations: Internal Theft and Fraud Awareness
4:30-5 p.m. Tracks- Track A: Slots-Slot Operations: Player Profile and Preferences; Slot Performance-Reporting Analysis
- Track B: Table Games- Table Games Operations; Maximizing Table Games, Math and Statistics of Casino Gaming
- Track C: Surveillance Operations: Count Room and Cage Investigations
Wednesday, Dec. 4, 2024 Time Session 8-8:30 a.m. Breakfast 8:30-10 a.m. Tracks, Cont.- Track A: Slots - Slot Operations: Player Profile and Preferences; Slot Performance-Reporting and Analysis cont.
- Track B: Table Games - Table Games Operations: Maximizing Table Games, Math and Statistics of Casino Gaming cont.
- Track C: Surveillance - Surveillance Operations: Count Room and Case Investigations cont.
10-10:15 a.m. Break 10:15 a.m.-Noon Tracks, Cont.- Track A: Slots - Slot Operations: Theories and Application of Floor Design and Layout, Practical Exercises of Design and Layout Part 1
- Track B: Table Games - Table Games Operations: Optimizing Table Games
- Track C: Surveillance - Surveillance Operations: Food and Beverage and Hotel Investigations
Noon-1 p.m. Lunch/Networking 1-2:30 p.m. Tracks- Track A: Slots - Slot Operations: Theories and Application of Floor Design and Layout, Practical Exercises of Design and Layout, Part 1
- Track B: Table Games - Table Games Operations: Optimizing Table Games
- Track C: Surveillance - Surveillance Operations: Basic Slot Fraud; Protecting your Promotions and Player's Club
2:30-2:45 p.m. Break2:45-5 p.m. Tracks- Track A: Slots - Slot Operations - Application of Floor Design and Layout
- Track B: Table Games - Table Games Operations: Player Development and Database Management
- Track C: Surveillance Operations: Methods for Data Mining; Assisting in Investigations; Elements of Reporting
Thursday Dec. 5, 2024 Time Session 8-8:30 a.m. Breakfast 8:30 a.m.-12:30 p.m. Tracks, Cont.- Track A: Slots - Slot Operations: Application of Floor Design and Layout
- Track B: Table Games - Table Games Operations: Player Development and Database Management
- Track C: Surveillance Operations: Methods for Data Mining; Assisting in Investigation; Elements of Reporting
12:30-1:20 p.m. Lunch 1:20-1:30 p.m. Group Photo 1:30-2:30 p.m. General Session: Do This/ Not That
Step into a game-changing session designed to elevate your leadership in the gaming and hospitality industry. "Do This / Not That" will shine a light on ten common challenges faced across the industry and reveals smarter, more effective strategies to tackle them. Discover the common challenges and unforced errors most common in our industry and leave prepared to address them with tactical plans that create better performance in 2025!2:30-2:45 p.m. Closing Remarks and Certificate Ceremony - Gaming Bundle
The Center for the Future of Work offers three programs for individuals in the gaming industry:
- Certificate in Hospitality Operations Leadership (June 24-26, 2024 | Tulsa)
- Building Business Acumen (Oct. 7-9, 2024 | Durant)
- Certificate in Gaming Leadership (Dec. 3-5, 2024 | Tulsa)
Individuals may register for each program individually, but committing to all three programs will unlock a 20% discount.
- Policies
A Certificate in Gaming Leadership will be awarded following the completion of the program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.
We ask for 90% attendance in the course to maintain the integrity of the program. If you are not able to complete 90%, you may be asked to write a short paper on your missing sessions, to be provided to you during the course, in order to receive your course certificate.
Review the CFW program policies. All programs presented by the Center for the Future of Work are subject to these policies.
Presented By:
