Certificate in Hospitality Operations Leadership
Hospitality Operations Leadership
*Discounted rate is available for groups of 3+. Please email cfwreg@okstate.edu for more information.
Registration includes: breakfast, lunch, refreshments, a gift and a group photo.
Program Information
- AgendaComing Soon
- Lead Instructors
CORTNEY NORRIS
Cortney is a well-seasoned hospitality professional and faculty member of HTM. In addition to her numerous publications and academic achievements, Cortney has a long and distinguished working career within the hospitality industry in key leadership roles within beverage operations management. She has held a variety of management positions in such properties as Excalibur Hotel and Casino, and Bally’s and Paris Hotel and Casino in Las Vegas.
STEVEN WEST
Steven has a strong industry background in managing international hotels and is a faculty member of HTM. His expertise is in room division operations and holds several industry designations in this area. Steven has managed properties on three continents and has also been a Hotel Director for a Tribal Casino Hotel in Oklahoma.
- Learning Objectives
Day Learning Objectives Day One The first day will encompass a general session and the emphasis will be specifically on Guest Service for the hospitality industry. This training prepares employees for the Certified Guest Service Professional (CGSP®) exam offered at the end of the session. Topics covered include: Turn it Around!, Personalization: Provide an Individualized Experience!, Knowledge: Be in the Know!, Passion: Inspire Others!, Commitment: Be All In!, Inclusion: Include Everyone! and Personality: Be Yourself! Participants who complete the day-long educational session and achieve 70% or greater on the exam will receive a certifcation from AHLA. Day Two and Three Two days will be focused on various operations namely rooms, food and beverage, and other units within casino hospitality operations. Participants will choose one of two tracks – General Supervisory, or Food and Beverage Operations. Each track will have general and specific learning-based objectives based on the topics. - Policies
Review the CFW program policies. All programs presented by the Center for the Future of Work are subject to these policies.
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