Certificate in Hospitality Operations Leadership
Hospitality Operations LeadershipJune 16-18, 2025 | Hard Rock Casino and Hotel, Tulsa
Dive into the intricacies of lodging, food and beverage and other units within casino resort operations management. Sessions will explore key strategies and best practices for managers that are needed to excel in casino hospitality operations. Designed for entry- and mid-level supervisors with direct reports, usually with less than five years of managerial experience.
Learning Objectives
Day One - The first day will encompass a general session and the emphasis will be specifically on Guest Service for the hospitality industry. This training prepares employees for the Certified Guest Service Professional CGSPSP®) exam offered at the end of the session. Topics covered include: Turn it Around, Personalization: Provide an Individualized Experience, Knowledge: Be in the Know, Passion: Inspire Others, Commitment: Be All In, Inclusion: Include Everyone! and Personality: Be Yourself.
Participants who complete the day-long educational session and achieve 70% or greater on the exam will receive certificationon from AHLA.
Day Two - Two days will be focused on various operations namely rooms, food and beverage, and other units within casino hospitality operations. Participants will choose one of two tracks – General Supervisory, or Food and Beverage Operations. Each track will have general and specific learning-based objectives based on the topics.
Policies
Review the CFW program policies. All programs presented by the Center for the Future of Work are subject to these policies.
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