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Oklahoma State University
center for executive and professional development

Spears School of Business at Oklahoma State University

Certificate for Emerging Leaders in Manufacturing

Certificate for Emerging Leaders in Manufacturing
Please check back for more information on the Spring 2018 programs

June – October 2017 | Tulsa, OK

Sessions available for CPE and CEU credit

As an emerging leader, you are transitioning from an individual contributor to a managerial role with more responsibility. This is a challenging career step. New managers are eager to face these challenges and this multiday certificate program, offered over several months, will help you reflect on the leadership style that works best for you and your employees.

As you grow as a leader it is important to have self-awareness and build your individual business skills in addition to your leadership skills. You will also focus on developing, managing, and communicating within your team. The organizational development sessions will integrate elements to help you achieve your professional and organization’s goals.

Certificate for Emerging Leaders in Manufacturing

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Please check back for more information on the Spring 2018 programs!

Dr. Raj Basu is the Vice-President for Student Affairs for Oklahoma State University-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors. Dr. Basu’s research has been published in journals such as the Journal of Engineering & Technology Management, Journal of Applied Social Psychology, Journal of Employee Assistance Research, R&D Innovator, and International Journal of Stress Management, etc. Dr. Basu is a three-time recipient of the Chandler-Frates & Reitz Award for Outstanding Teaching in the MBA Program (2000, 2001, and 2007) and the Greiner Award for Outstanding Undergraduate Teaching (1996) and the Richard Poole Award for Excellence in Outreach (2012). Dr. Basu received his MBA from Duke University and his Ph.D. from Purdue University. Dr. Basu serves (or has served) on the Boards of Tulsa CARES, Leadership Oklahoma, Metro Tulsa Urban League, Greenwood Cultural Center, DREAM Institute, Oklahoma Aerospace Alliance, and the City of Tulsa Human Rights Commission. He is a graduate of Leadership Oklahoma, class XVIII. Dr. Basu is an avid mountain climber and in December 2004 climbed Mt. Kilimanjaro (19,350 feet), the highest peak in Africa.

Dr. Matt Bowler is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. He has worked with and given talks to companies including Anadarko Petroleum, Chesapeake Energy, ONEOK, ConocoPhillips, CREC, Guardian Security (CSG), Lexmark, SMC Corporation, PharmaFab, Sleep Centers of Oklahoma, and PointBank. Dr. Bowler focuses his research on leadership, change, social networks, compensation, influence and citizenship behaviors in organizations. He teaches management topics, including leading change, building social capital, leadership, compensation and benefits, employee and labor relations, and management skills. He has received multiple teaching awards from the OSU MBA Student Association. Dr. Bowler earned an MBA at Missouri State University, where he also acquired a BS in management. He earned a Ph.D. in business administration from the University of Kentucky and was on the faculty at the University of North Texas for four years. Before entering academia, he spent time in Guatemala managing a relief organization that provides surgical and construction services to rural Mayan villages. Dr. Bowler lives in Jenks, OK with his wife and two children. He enjoys time with family, competing in endurance events including triathlons and marathons, any outdoor activity, and traveling.

Dr. Dave Carter is the Greg Massey Professor of Finance in the Department of Finance at Oklahoma State University’s Spears School of Business where he teaches corporate finance with an emphasis on Excel spreadsheet applications, entrepreneurial finance, and commercial bank management. Dave has won several awards for his teaching, including the Regent’s Distinguished Teaching Award, which is the highest teaching award given by OSU. He is active in a variety of professional organizations and recently served on the Board of Directors for the Eastern Finance Association. Dave has published extensively in academic finance journals and has presented his research at leading academic conferences around the world. His research focuses on risk management and hedging in the airline and banking industries, corporate governance, and commercial bank management. His article “Does hedging affect firm value? Evidence from the US airline industry” received the 2006 Pearson/Prentice Hall Prize for the Best Paper in Financial Management. Dave has been quoted in articles related to hedging in the airline industry in the Economist, the Wall Street Journal, and USA Today. Dave has a B.S. in chemical engineering from Brigham Young University, an M.B.A. from Utah State University, and a Ph.D. from the University of Georgia. Prior to entering academia, Dave worked for Westinghouse Electric Corporation and Questar Pipeline Company.

Dr. Bryan Edwards is currently an Associate Professor and Joe Synar Chair in the Spears School of Business at Oklahoma State University. Dr. Edwards is an expert in the areas of human resources, performance management, communication, conflict resolution, organizational training and development, research methodology, and statistical methods. Dr. Edwards has consulted for numerous public and private organizations on such projects as (a) job analyses and test development for selection and training assessment, (b) online employee engagement and attitudes surveys, (c) organizational change and development programs aimed at improving employee relations, attitudes, performance, and customer service, (d) conflict resolution, and (e) group dynamics to foster inclusiveness in teams. Dr. Edwards earned his Ph.D. in I/O Psychology from Texas A&M University and is an active member of Academy of Management, Society for Industrial/Organizational (I/O) Psychology, and the Society for Human Resource Management. He was previously a member of the I/O groups at Tulane University and Auburn University. Dr. Edwards has published numerous articles in the leading management and I/O journals and sits on the Editorial Board of Personnel Psychology, Journal of Applied Psychology, Journal of Management, and Journal of Business and Psychology. In addition, his research has been funded by the National Science Foundation, Material Handling Industry of America, Department of Defense, and other public and private agencies.

Dr. Toby Joplin is the Director of Executive Doctoral programs and Clinical Assistant Professor in the Spears School of Business. He is the former Vice President and Chief Financial Officer at R L Hudson & Company in Broken Arrow, OK. Toby is the founder of the TaxAlmanac website which was named one of the Top 50 Uses of the Web in 2005 by Bloomberg Business Week magazine and has been recognized by many other publications including Time, Forbes, Harvard Business Review, and others. Toby has helped many organizations with their strategic planning, which includes R L Hudson & Company, Tax and Accounting Software Corporation, Union State Bank, and Dream Big, LLC. Oklahoma State University named Toby one of 50 distinguished MBA alumni of the last 50 years. He speaks frequently to professional and student groups and consults with organizations on a variety of management topics. His research interests include the effect of excessive entitlement attitudes on organizations, the morality of capitalism, and using capitalism to reduce poverty.

Dr. Lee Manzer is a Professor of Marketing at Oklahoma State University. He has several years of practical experience as a chemist, sales representative, and marketing research assistant for Dow Chemical Company. Dr. Manzer is a nationally-recognized expert on service implementation. In addition, he has presented hundreds of seminars on topics such as attitude change, accountability, and creating a service culture, for a variety of national organizations and associations, including energy and petrochemical companies, manufacturing firms, financial institutions, and public service agencies. Specific companies Dr. Manzer has presented to include Arvest Bank Group, Chesapeake Energy, ConocoPhillips, Ditch Witch, Farm Credit Bank, Halliburton, Koch Industries, Phillips 66, and Williams. He has also presented to many non-profit organizations including the U.S. Office of Personnel Management and Indian Health Service. He has made presentations to over 100,000 business professionals. Dr. Manzer is a multiple winner of the “University Teacher of the Year Award.” In total, he is the beneficiary of 18 undergraduate teaching awards: six voted by Spears School of Business students; four-time recipient of the Spears School of Business Outstanding Teacher Award (peer review); four-time recipient of the university-wide Instructor of the Year Award (peer review), and is the recipient of several Outreach Faculty Excellence Awards at the university level, and was inducted into the Oklahoma Higher Education Hall of Fame in 2010. He was also selected by the Spears School of Business as one of the top 50 MBA graduates and was recently selected as one of the 100 SSB graduates in honor of the 100th Anniversary Spears School of Business. Dr. Manzer is considered an excellent communicator and learning facilitator and has presented to organizations on such topics as storytelling as a leadership tool, relationships, enhancing attitudes and motivation, service quality, and goal setting.

Ms. Kim McCrackin is the Coordinator of the Learning Services Center and an Instructor of Business Communications at Oklahoma State University-Tulsa. She earned her B.S. in education and M.A. in English from Oklahoma State University. For the past fourteen years, Kim has been teaching writing at the university level and in private language institutions. She also spent two years in Mexico where she taught business communications courses to employees in multinational companies. In addition to her teaching experience, she has held administrative positions in educational institutions for eleven years.

Mr. Marc Tower is an Adjunct Instructor for the Management Department in the Spears School of Business at Oklahoma State University. He graduated from OSU with an M.S. in Electronic Engineering Technology and an MBA from the Spears School of Business. From being a scout pilot for the US Army to spending the last nine years helping companies operate more effectively, Marc has always worked toward operating efficiently and effectively. Having worked in the military, engineering, commercial software, construction and financial services, he has a broad experience background that helps show others how to apply Business Process Improvement principles to any situation. For the last nine years, he has been a consultant. He has been president of First Accent Consulting for the last two years and has managed firms ranging in size from very small to more than 10,000 employees.

Dr. Andrew Urich is an interesting and enthusiastic communicator who helps people get what they want. He holds the Eastin Center Chair and is an Associate Professor of Management in the Spears School Business at Oklahoma State University. He also serves as Director of Student Development, Eastin Center for Talent Development in the Spears School Business at Oklahoma State University. In addition, he served as a member of the Executive MBA faculty of Zayed University in Abu Dhabi and Dubai (United Arab Emirates) from 2004 until 2012. Prior to joining the faculty of the Spears School of Business, Professor Urich received a law degree from Western Reserve University, completed post-doctoral studies at the London Institute of Comparative Law, and practiced law with a major corporate law firm. Professor Urich is a lecturer, researcher, and consultant in the areas of negotiation, consumer protection, and commercial law. He is a recipient of the following: Greiner Outstanding Teacher Award, the University Outreach Faculty Excellence Award, the 1999 Regents Distinguished Teaching Award, the Region V University Continuing Education Association (UCEA) 2005 Excellence in Teaching Award, and the 2007 and 2015 Richard W. Poole Faculty Outreach Excellence Award. Professor Urich is an effective and entertaining communicator with both practical and academic experience.

High potential employees moving into a supervisory/management role and managers with less than five years of management experience.
  • Program format – series of 10 sessions, each lasting one day, 9 a.m. to 12 p.m.
  • LocationOSU-Tulsa, 700 North Greenwood Avenue, Tulsa, OK 74106. Specific room locations will be noted upon registration.
  • Price – $250 per session per person or a discounted fee of $2,000 for all 10 sessions per person (20% discount). For 3 or more attendees from the same company registered for all 10 sessions, $1,800 per person (28% discount). Fee includes assessments, case studies, instruction, materials, and refreshments each day.
  • Certificate – Participants will earn an Emerging Leader in Manufacturing Certificate after completion of 8 of the 10 sessions.
  • Cancellation Policy – If a participant would like to cancel her/his registration less than 10 days prior to the conference, you are welcome to send a substitute. All guarantees have been submitted to the hotel, so refunds are not attainable. A refund is available given notification no later than 11 days prior to the conference. If you are transferring your registration to a colleague, please contact the OSU Center for Executive and Professional Development at 405-744-5208 or

Supervisory Program: Understanding Your Changing Role

Matt Bowler, Ph.D.

This session is designed to help employees make the transition to first-line management. At this level, people skills are very important and this session will help participants better understand their own beliefs as well as how they can enhance their management skills.

Competencies met: Communicates effectively | Interpersonal savvy | Persuades

June 14, 2017

9 am – 12 pm

Supervisory Program: Mentoring and Coaching for Outstanding Performance

Raj Basu, Ph.D.

This session is designed to help employees make the transition to first-line management. At this level, people skills are very important and this session will help participants better understand their own beliefs as well as how they can enhance their management skills.

Competencies met: Communicates effectively | Manages conflict | Persuades

June 28, 2017

9 am – 12 pm

Professional Business Email Writing and Etiquette

Kim McCrackin

Email is rapidly becoming the dominant form of business communication, and as business professionals, you will need to learn proper email etiquette to keep pace with this change. This seminar will present the advantages of using email in the work environment and how to write these messages to maximize effectiveness and efficiency. You also will learn some common pitfalls of email use that can quickly turn your writing efforts into wasted time. You will find that email can simplify your communication at work when you use the proper techniques and follow a few basic guidelines.

Competencies met: Business insight | Communicates effectively | Demonstrates self-awareness

July 12, 2017

9 am – 12 pm

Finance for Managers

Dave Carter, Ph.D.

Finance for Managers provides an overview of the skills and methods used in effective financial analysis and in the planning, budgeting, and control process. The material covered in this seminar will provide a good summary of the basic tools of financial analysis. Emphasis is placed on capital budgeting and how it is directly related to the goal of maximizing shareholder wealth. This seminar gives specific examples of how a company’s operations begin from individual decisions and are transformed into a larger integrated organization. You will gain a stronger appreciation of your role in contributing to the overall value of a company. A basic knowledge and understanding of financial analysis are beneficial.

Competencies met: Business insight | Financial acumen | Self-development

August 2, 2017

9 am – 12 pm

Increasing Productivity through Accountability

Lee Manzer, Ph.D.

Entitlement is a severe threat to productivity and individual initiative. Instead, focusing on accountability in your organization will increase productivity. This session investigates how such cultures are specifically created within organizations, how to recognize such creation variables, and what may be done to stem the growth of entitlement.

Competencies met: Attracts top talent | Ensures accountability | Manages ambiguity | Directs work

August 16, 2017

9 am – 12 pm

Crucial Communications

Bryan Edwards, Ph.D.

Everyone has experienced ‘painful’ interactions and communications with colleagues. Unfortunately, these interactions are not uncommon. Therefore, many of us simply accept them as part of work and move on settling for ‘peace and pay’. However, if you could turn around such an interaction in a mutually respectful and benefiting manner, wouldn’t you? That is the revolutionary method that is critical to successfully navigating a crucial conversation. Built upon years of managerial research, this instruction on crucial conversations can help you discover where you are stuck, create safe patterns of interactions among colleagues (and other important persons in your life), and move forward to get the most out of your work life (and home life!). This seminar will advise business owners, executives, and managers how to communicate more effectively when emotions are involved, the stakes are high, and opinions vary. By better communicating you will become a more effective leader and thereby positively impact the bottom line of your business. You also will gain knowledge regarding your style under stress. Typically, most individuals move towards verbal silence or towards verbal aggression when faced with a crucial interaction at work. By identifying your style under stress, you can better tackle methods to increasing your skill in successfully navigating crucial interactions. The take-away will be an eight-step process that you can implement to sharpen your skills.

Competencies met: Manages conflict | Courage | Communicates effectively | Interpersonal savvy

August 30, 2017

9 am – 12 pm

Process Improvement and Project Management

Marc Tower

The objective of this seminar is to provide participants with the basic tools to improve their businesses in meaningful ways. The result is lower costs, less errors, more efficient use of resources, better customer service and more engaged employees from applying these concepts to their business processes. Every business must constantly improve their processes to be successful. This seminar covers the basics of Business Process Improvement, including: terminology, identifying and selecting projects, planning, management and execution, analysis and measurement. This session includes practical exercises and examples that can apply to any type of business, large or small. Participants will be able to develop and successfully execute Business Process Improvement projects. You will learn basic project management and process mapping, including techniques and tools. You will also learn how to measure the results of work and how to monitor and adjust new processes.

Competencies met: Action oriented | Organizational savvy | Drives vision and purpose | Optimizes work processes

September 13, 2017

9 am – 12 pm

Leading Change

Matt Bowler, Ph.D.

Change is pervasive. Change is challenging. With the correct formula for leading and managing change, change can be exciting and profitable. This seminar introduces participants to the complexities and processes of change from the individual to the industry level. Change can come in the form of growth, restructuring, mergers, divestitures and reengineering. After attending this seminar, participants will understand how change effects individuals, departments and companies. They will be given a set of tools for assessing change readiness, planning for change, implementing a change process, dealing with resistance to change, and evaluating change initiatives.

Competencies met: Cultivates innovation | Builds networks | Strategic mindset

September 27, 2017

9 am – 12 pm

Empowering Employees to take Ownership

Toby Joplin, Ph.D.

Too often employees have entirely different goals than the owners or even management of the companies for which they work. For example, a customer picks up his dry cleaning from the laundry and asks the employee, how her day was going. The employee replies, “Great! It’s been really slow!” One wonders if the owners would think that their business being “really slow” was so great. When employees and managers/owners have goals that are too far apart, it can lead to stress and conflict on the parts of both the employees and management. When management/owners and employees are pulling in different directions, it results in less than optimal results for the organization and lower employee satisfaction. This is a common but solvable problem for managers.

Competencies met: Ensures accountability | Drives engagement | Plans and aligns

October 11, 2017

9 am – 12 pm

Critical Thinking: Leading Innovation and Value Creation

Andy Urich, J.D.

Both organizations and individuals profit from the ability to create value. High-value individuals have the ability to solve problems, make good decisions, and to create profitable ideas. This program focuses on the vital role that mindset and thinking play in the development of these skills. For the purpose of this program, critical thinking refers to thinking that is disciplined, objective, purpose driven and goal directed. With a practical emphasis, the definition is further defined to “using your brain to create value for you and your organization”. The program also includes an application for fighting bureaucracy and unleashing your creative and innovative spirit. This program is not intended for everyone. Participants will be encouraged to challenge the status quo and question conventional wisdom. In doing so, they will question core beliefs and world view and entertain the notion that we may never “have it all figured out”. In short, the goal is to help participants become conscious of their thought processes and to give them tools and ideas to improve the way they think.

Competencies met: Manages complexity | Decision quality | Cultivates innovation

October 26, 2017

9 am – 12 pm