Fall 2019
Laying a Foundation
Tessa Recendes using doctorate to launch her academic career
Dr. Tessa Recendes has always been fascinated with sports, both as an athlete while growing up and later working in the sports business world. After graduating from college...
Using Data in Diagnoses
Dursun Delen collaborates on research to improve ER outcomes
A growing problem among hospitals across the country is “bounce back” — patients returning to the ER to be treated a second time for the same condition. Oklahoma State University data science researcher Dr. Dursun Delen collaborated this spring...
Deciphering Incivility
Qu’s studies on customer service encompass multiple levels
Chief among them was Dr. Hailin Qu, Regents Professor, William E. Dais Distinguished Chair and director of HTM’s Center for Hospitality and Tourism Research. In three decades as a scholar focusing on service quality and customer behavior, Qu’s work has been cited more than 8,800 times while his impact...
Paving the way
Listening to those who care paved the way to leadership
Oklahoma State University business alumni have filled leadership positions in corporations, governments, research institutions and academia across the U.S. and even around the world. A few have risen to lead major colleges and universities. These three OSU business alums who have reached...