CHENZHANG BAO

Department of Management Science & Information Systems
Ast Prof

353 NORTH HALL
TULSA, OK 74106
Phone: 918-594-8350

chbao@okstate.edu

Education

• Ph D, University of Texas at Dallas, Information Systems, 2019
• MS, University of Texas at Dallas, Information Technology Management, 2014
• BA, Wuhan University, Economics, 2011

Publications

• Ankita Srivastava, Surya Ayyalasomayajula, Chenzhang Bao, Sezgin Ayabakan, and Dursun Delen. "An Organizational Routines Theory of Employee Well-being: Explaining the Love-Hate Relationship between Electronic Health Records and Clinicians". Journal of the Association for Information Systems (Forthcoming).
• Chenzhang Bao, Min Kyung Lee, and Wen Zhang. "Boosting or Undermining? Unveiling the Two-Sided Effect of Updates in Medical Crowdfunding Campaigns". Journal of the Association for Information Systems (Forthcoming).
• Ankita Srivastava, Pankaj Sharma, and Chenzhang Bao. (2025). "Information Systems-Driven Multi-Disciplinary Approaches to Sustainability and Circular Economy". Current Opinion in Green and Sustainable Chemistry. (52), 101007.
• Kenny Grifno, Chenzhang Bao, Craig J. Russell, and Dursun Delen. (2025). "Relationships Between Clinical Psychological Depression and Employee Absenteeism: A data analytics approach". Journal of Business Research. (189), 115189.
• Chenzhang Bao and Indranil Bardhan. (2024). "Hospital Productivity and Value in Pay-For-Performance Healthcare Programs". Health Systems.
• Chenzhang Bao and Indranil Bardhan. (2024). "Measuring Value in Healthcare: Lessons from Accountable Care Organizations". Health Affairs Scholar.
• Indranil Bardhan, Chenzhang Bao, and Sezgin Ayabakan. (2023). "Value Implications of Sourcing Electronic Health Records: The role of practice integration in hospitals". Information Systems Research. (34), 3, 1169-1190.
• Ankita Srivastava, Surya Ayyalasomayajula, Chenzhang Bao, Sezgin Ayabakan, and Dursun Delen. (2022). "Relationship Between Electronic Health Records Strategy and User Satisfaction: A Longitudinal Study Using Clinicians’ Online Reviews". Journal of the American Medical Informatics Association (JAMIA). (29), 9, 1577-1583..
• Chenzhang Bao and Indranil Bardhan. (2021). "Performance of Accountable Care Organizations: Health Information Technology and Quality–Efficiency Trade-Offs". Information Systems Research. (33), 2, 697-717.
• Ankita Srivastava, Chenzhang Bao, and Dursun Delen. (2021). "Assessing Ambulatory HIT Spillover Effects on Hospital Inpatient Costs". Austin, TX: Proceedings of the 42nd International Conference on Information Systems.
• Chenzhang Bao, Indranil Bardhan, Harpreet Singh, Bruce A Myer, and Kirk Kirksey. (2020). "Patient–Provider Engagement and its Impact on Health Outcomes: A Longitudinal Study of Patient Portal Use". MIS Quarterly. (44), 2, 699-723.
• Chenzhang Bao and Indranil Bardhan. (2018). "Antecedents and Outcomes of Health Information Sharing: Role of EMR Sourcing". San Francisco, CA: Proceedings of the 39th International Conference on Information Systems.
• Chenzhang Bao and Indranil Bardhan. (2017). "Measuring Relative Performance of Accountable Care Organizations: the role of health information technology". Seoul: Proceedings of the 38th International Conference on Information Systems .
• Chenzhang Bao and Indranil Bardhan. (2017). "Antecedents of Patient Health Outcomes in Dialysis Clinics: A National Study". Journal of Centrum Cathedra. (10), 1, 25-48.
• Chenzhang Bao, Indranil Bardhan, Harpreet Singh, Bruce Meyer, and Kirk Kirksey. (2016). "Does Patient Portal Usage Improve Health Outcomes? An Exploratory Study". Readmissions News. (5), 9, 1–3.

Presentations

• Do Accountable Care Organizations Deliver High-Value Healthcare?
  Conference on Information Systems and Technology
  Phoenix, AZ - October 2023
• Stay Reticent or Loquacious? How to Manage Updates in Medical Crowdfunding Campaigns
  INFORMS Annual Meeting
  INFORMS
  Phoenix, AZ - October 2023
• Do Accountable Care Organizations Deliver High-Value Healthcare?
  Workshop on Statistical Conference in E-Commerce Research (SCECR)
  Bogotá, Colombia - June 8 2023
• Drivers of Value in Healthcare: Sourcing of Electronic Health Records and Practice Integration
  Conference on Health IT and Analytics
  Center for Health Information & Decision Systems
  WASHINGTON, D.C. - March 2022
• Assessing Ambulatory HIT Spillover Effects on Hospital Inpatient Costs
  International Conference on Information Systems
  AIS
  Austin, TX - December 13 2021
• HIT Spillovers and Sustained Cooperation
  INFORMS Annual Meeting
  INFROMS
  Anaheim, CA - October 25 2021
• Performance of Accountable Care Organizations: Effective Health IT Use and Quality-Efficiency Tradeoffs
  Conference on Information Systems & Technology
  INFORMS
  Newport Beach, CA - October 22 2021
• Antecedents and Outcomes of Health Information Sharing: Role of EMR Configuration
  International Conference on Information Systems
  AIS
  San Francisco, CA - December 2018
• Antecedents and Outcomes of Health Information Sharing: Role of EMR Configuration
  Conference on Health IT and Analytics
  Center for Health Information & Decision Systems
  WASHINGTON, D.C. - October 2018
• Antecedents and Outcomes of Health Information Sharing: Role of EMR
  Big XII+ MIS Research Symposium
  Oklahoma State University
  Stillwater, OK - April 2018
• Measuring the Relative Performance of Accountable Care Organization: The Role of Electronic Health Records
  International Conference on Information Systems
  AIS
  Seoul, South Korea - December 2017
• Measuring the Relative Performance of Accountable Care Organization: The Role of Electronic Health Records
  Conference on Health IT and Analytics
  Center for Health Information & Decision Systems
  WASHINGTON, D.C. - November 2017
• Measuring the Relative Performance of Accountable Care Organization: The Role of Electronic Health Records
  Conference on Information Systems & Technology
  INFORMS
  Houston, TX - October 2017
• Does Usage of Patient Portals improve Health Outcomes? A Longitudinal Study
  Workshop on Health Information Technology and Economics
  Center for Health Information & Decision Systems
  Washington, D.C. - October 2016