Certificate of Leadership and Effective Management
January - October 2021
Live, virtual sessions
Earn a certificate in Leadership and Effective Management or Tribal Leadership Certificate.
Both the Certificate of Leadership and Effective Management and the Tribal Leadership Certificate will help you learn how to build and work effectively with teams, communicate effectively with individuals inside and outside your organization, and learn to resolve various types of conflict in the workplace. You will gain practical skills in managing projects while making agile decisions on behalf of your team and organization.
$250 per 3 hour session
Certificate Track (8 sessions): $1,800 (15% discount)
Registration fee includes digital instruction, electronic materials and CEU certificate.
The program content is appropriate for supervisors, managers and those looking to make the move to management. For CPE purposes, the knowledge level of the course is "basic." There are no prerequisite education/experience or advanced preparation required to participate in this program.
Instructional delivery method: Experts share their knowledge with participants through online, live presentations with question and answer opportunities available to participants.
Attend 8 sessions in a specific track to earn a certificate in one of the categories below:
- Certificate of Leadership and Effective Management for:
- Upper Management
- Tribal Leadership Certificate
CEU credits available.
- Certificate Track Information
Track 1 SUPERVISOR This certificate is ideal for professionals moving into supervisor roles. Track 2 MANAGER
This certificate is ideal for supervisors moving into manager roles.
Track 3 UPPER MANAGEMENT
This certificate is ideal for managers moving into upper level management roles.
The above tracks are ideal for the following industries: service, corporate, banking, hospitality, healthcare, government & non-profit. Track 4 TRIBAL LEADERSHIP This certificate is ideal for tribal leaders, managers, and elected officials.
LEADING WITH FAIRNESS | Lindsey Greco, Ph.D. | $250
January 26 & 27, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1 & 4
When employees perceive that they are being treated unfairly by leaders, they are likely to respond in ways that are unfavorable for the leader and organization. Studies have shown that employees respond to leader unfairness by reducing job satisfaction, intending to leave the organization, reducing job performance, and engaging in counterproductive work behaviors. Although it makes intuitive sense that employees will respond unfavorably to leader unfairness, leaders may not be aware of when they are behaving unfairly.
MENTORING SKILLS AND BEHAVIORS | Raj Basu, Ph.D. | $250
February 9 & 10, 2021 | 10:00 to 11:30 a.m. | Track 2, 3 & 4
This session focuses on the difference between mentoring and other forms of leadership. Skills, behaviors, incentives, and organizational systems necessary for successful implementation of mentoring programs are discussed. The focus is not only on what individual managers need to do to be effective mentors, but also on what organizations need to do to implement such programs.
EXPANDING YOUR INFLUENCE IN THE VIRTUAL WORKPLACE | James Stapp | $250
February 23 & 24, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1 & 4
What are the lessons one can learn from professionals and organizations where the ability to influence, lead, and move others to action has the highest stakes? Where does the ability to persuade and move others to action come from? In this essential guide to a key component of business communication, you will go inside some of the world’s most successful organizations and gain insight from some of the most successful individuals within their fields. This seminar also demystifies the persuasive communication process by identifying five key skills to communicating more effectively.
CREATING AND DEVELOPING HIGH PERFORMANCE TEAMS | Raj Basu, Ph.D. | $250
March 9 & 10, 2021 | 10:00 to 11:30 a.m. | Track 1, 2 & 4
High-performance teams don’t just happen. They are carefully built and well managed, and this is not always a smooth process. A key to strong, performance oriented, teams is building strong interpersonal relationships prior to the formation of teams. This seminar covers issues across the life span of teams, from deciding when to use them, to understanding their stages of development, to moving them toward high performance. Both management and team members share responsibility for moving a team toward high-performance, and we will focus on both of these roles throughout the seminar.
SELECTING STRONG TALENT IN YOUR ORGANIZATION | Bryan Edwards, Ph.D. | $250
March 23 & 24, 2021 | 10:30 a.m. to 12:00 p.m. | Trach 2, 3 & 4
Selecting strong talent to meet the needs of organizations is crucial for building and maintaining a competitive advantage. Organizations compete fiercely in the war for talent which costs time and money to recruit the best candidates. However, too many organizations use haphazard and outdated approaches to selection. With cutting edge scientifically proven methods for selection, companies can realize productivity increases with a better quality workforce, cost savings, and reduced turnover.
CRITICAL THINKING: LEADING INNOVATION AND VALUE CREATION | Andrew Urich, J.D. | $250
April 5 & 7, 2021 | 9:30 to 11:00 a.m. | Track 2, 3 & 4
Both organizations and individuals profit from the ability to create value. High-value individuals have the ability to solve problems, make good decisions, and create profitable ideas. This program focuses on the vital role that mindset and thinking play in the development of these skills. For the purpose of this program, critical thinking refers to thinking that is disciplined, objective, purpose driven and goal directed. With a practical emphasis, the definition is further defined to “using your brain to create value for you and your organization”. The program also includes an application for fighting bureaucracy and unleashing your creative and innovative spirit.
BUSINESS PROCESS IMPROVEMENT | Marc Tower, Ed.D | $250
April 20 & 21, 2021 | 10:30 a.m. to 12:00 p.m. | Track 3
The objective of this seminar is to provide participants with the basic tools to improve their businesses in meaningful ways. The result is lower costs, less errors, more efficient use of resources, better customer service and more engaged employees from applying these concepts to their business processes. Every business must constantly improve their processes to be successful. This seminar covers the basics of Business Process Improvement, including: terminology, identifying and selecting projects, planning, management and execution, analysis and measurement.
DESIGN THINKING 101: DRIVING SUCCESSFUL CUSTOMER RELATIONSHIPS | Pearl Sumathi, Ed.D. | $250
May 25 & 26, 2021 | 10:30 a.m. to 12:00 p.m. | Track 3
Design Thinking is a proven problem-solving protocol that any business or individual can use to achieve big results and create a competitive advantage. IBM’s Design Thinking Practice produced a ROI of 301% (The Total Economic Impact of IBM’s Design Thinking Practice, 2018). It enables you to meet the needs of your clients (both internal and external) with creative and innovative methods. A great opportunity to learn the design thinking process and explore ways to connect with your real world of work. No matter which part of the organization you are in, you can use this framework to achieve measurable success with your clients.
MICRO BUSINESS SIMULATION: A STRATEGIC INNOVATIVE SESSION* | Goutam Chakraborty, Ph.D. | $265
June 8, 2021 | 1:30 to 4:30 p.m. | Track 4
This session is designed to teach participants the balancing of dual requirements for simultaneously investing in core business as well as innovative technologies that can appear unattractive but often represent best long-term opportunity. Participants assume the role of a business unit manager at a battery company facing the classic Innovator's Dilemma. Students have to manage R&D investment tradeoffs between the unit's existing battery technology versus investing in a new, potentially disruptive battery technology. Over the course of eight simulated years, students must address a number of challenges including the timing and level of investment across both mature and new businesses, choices regarding market opportunities and inherent product performance characteristics, requirements to meet constraining financial objectives and constant trade-offs between investment options, all in the context of uncertain market information. *Includes access to simulation
STRATEGIC PLANNING | James Pappas, Ph.D. | $250
June 22 & 23, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1, 2, 3, & 4
Strategic management facilitation may involve meeting with senior level executives to try to define the following: environmental scan, SWOT analysis (strengths, weaknesses, opportunities and threats), mission and values statement, setting goals and objectives and action planning.
PROBLEM SOLVING | Marc Tower, MBA | $250
July 13 & 14, 2021 | 10:30 a.m. to 12:00 p.m. | Track 2, 3 & 4
You will discover how to tap individual creativity to help redefine and refocus problems and solutions—how to become a creative problem solver. The ability to identify and execute solutions to business problems differentiate high-performing creates competitive advantage. The seminar’s objective is to provide participants with the basic tools to address business problems with discipline and creativity, beginning with clearly identifying the problem.
MANAGING CONFRONTATIONS | Bryan Edwards, Ph.D. | $250
August 3 & 4, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1, 2, & 4
Confrontations comprise the very foundations of accountability, and when they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior. Learn how to effectively manage confrontation and make rapid and substantial improvements in individual, team, and organizational results. This seminar teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.
AUTHENTIC LEADERSHIP: KNOW THYSELF TO LEAD THY TEAM | Abbey Davis, MBA | $250
August 10 & 11, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1, 2 & 4
Can you think of a manager you have worked for that you were not able to connect with? Or did something to damage trust with you or others on the team? Can you think of a manager you have worked for who practiced what they preached? Who demonstrated courage by making the difficult decisions that were the right decisions? Out of the two descriptions listed above, which one sounds more like a leader? If you have not had the opportunity to work for the person in the second description, now is your opportunity to become that person.
BECOMING A BETTER COMMUNICATOR: INTRODUCTION TO SOCIAL STYLE AND VERSATILITY* | James Stapp | $280
September 21 & 22, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1, 2, 3 & 4
Have you ever wondered why you find it easier to work with some people but not others? The SOCIAL STYLE and Versatility program teaches individuals how to predict others’ behavior and what to do to make the relationship more productive. This program will teach you how to create productive relationships with a wider range of people in the workplace. Social style, simply put, is the pattern of behavior you use when you interact with others in the workplace. *Includes Social Style Assessment
CREATING VALUE THROUGH RELATIONSHIPS | L. Lee Manzer, Ph.D. | $250
October 5 & 6, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1 & 4
Numerous management philosophies have risen in an attempt to assist organizations to be on the cutting edge. In analyzing these philosophies, it is evident that each is striving to return to the basics of business. This seminar is designed to enhance awareness of the principles and techniques of reestablishing and maintaining a focus on relationships—external and internal—as a customer competitive edge.
ETHICS UNDER PRESSURE | Rachel Cox, CPA | $250
October 19 & 20, 2021 | 10:30 a.m. to 12:00 p.m. | Track 1, 2, 3 & 4
This session uses interactive case studies to explore methods for resolving ethical dilemmas. The session covers obstacles to making and carrying out ethical decisions, identifies pitfalls in ethical decision making and includes questions that can help clarify appropriate routes for dealing with dilemmas.
RAJ BASU, PH.D.
Raj Basu, Ph.D., is an Associate Professor of Management in the Spears School of Business at Oklahoma State University.
GOUTAM CHAKRABORTY, PH.D.
Goutam Chakraborty, Ph.D., is the Director of MS in Business Analytics and Data Science, holds the SAS Professorship in Marketing Analytics, and Professor of Marketing in the Spears School of Business at Oklahoma State University.
RACHEL COX, CPA
Rachel Cox, CPA, is an Instructor of Professional Practice for the School of Accounting in the Spears School of Business at Oklahoma State University.
ABBEY DAVIS, MBA
Abbey Davis, MBA, is the Director of the Eastin Center for Career Readiness and an Adjunct Instructor in the Spears School of Business at Oklahoma State University.
BRYAN EDWARDS, PH.D.
Bryan Edwards, Ph.D., is the Joe Synar Chair and an Associate Professor of Management in the Spears School of Business at Oklahoma State University.
LINDSEY GRECO, Ph.D.
Lindsey Greco, Ph.D., is an Assistant Professor of Management in the Spears School of Business at Oklahoma State University.
L. LEE MANZER, PH.D.
L. Lee Manzer, Ph.D., is a Professor Emeritus of Marketing in the Spears School of Business at Oklahoma State University.
JAMES PAPPAS, PH.D.
James Pappas, Ph.D., is an Associate Professor and Head of the Management Department in the Spears School of Business at Oklahoma State University.
James Stapp is a Business Communication Lecturer of Management in the Spears School of Business at Oklahoma State University.
PEARL SUMATHI, Ed.D.
Pearl Sumathi, Ed.D., is an Assistant Professor of Professional Practice of Management in the Spears School of Business at Oklahoma State University.
MARC TOWER, MBA
Marc Tower, MBA, is the Executive Director of the Riata Center and an Adjunct Instructor of Management in the Spears School of Business at Oklahoma State University.
ANDREW URICH, J.D.
Andrew Urich, J.D., holds the Eastin Center Chair for Career Readiness and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University.
- Program Policies
Cancellation Policy: If a participant would like to cancel her/his registration less than 5 days prior to the program, you are welcome to send a substitute. A refund is available given notification no later than 6 days prior to the program. If you are cancelling your registration or transferring your registration to a colleague, please contact the OSU Center for Executive and Professional Development at 405-744-5208 or email@example.com. CEPD will send you an email confirming your cancellation and refund if applicable.