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December 6-9, 2021

Hard Rock Hotel & Casino, Tulsa, OK

 

Presented by:

Oklahoma State University Spears School of Business
University of Nevada, Reno, Extended Studies

 

Advance your gaming management career by attending this unique program tailored to your industry. You will develop skills in gaming management in the track you select or mix and match sessions. In addition, leadership sessions will focus on power of influence, employee engagement, and business conflict resolution. A session on fraud is also a highlight of the program. Faculty from University of Nevada, Reno, and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

 

Who Should Attend?

Supervisors with direct reports

 

CEU’s - 2.8 credits are available

 

Registration Information:

Early Bird Registration 

$2,695 Register by October 15 

$2,995 per person if registered after October 15

 

Fee includes assessments, case studies, instruction, selected materials (handouts, shirts, mugs, certificate and group photo, etc.), breakfast, lunch, and break refreshments each day.

 

Concurrent Session Tracks: 

  1. Slot Operations
  2. Table Games Operations

Includes “Leadership” and “Identifying and Preventing Fraud” as General Sessions.


Register Now 

 

Picture and bio upload

 

  • Agenda

    Monday, December 6, 2021

    All Tracks (Track A: Slot Operations | Track B: Surveillance Operations | Track C: Table Games Operations)

     

    7:45 – 8:15 a.m. | Registration and Continental Breakfast
    8:15 – 8:30 a.m. | Welcome and Overview
    8:30 – 10:00 a.m. | General Session: Business Conflict Resolution | Dr. Raj Basu
    10:00 - 10:15 a.m. | Break
    10:15 a.m. – 12 p.m. | General Session: Business Conflict Resolution (Cont.)
    12:00 p.m. – 1:00 p.m. | Group Photo & Lunch
    1:00 – 2:30 p.m. | General Session: Employee Engagement | Abbey Davis
    2:30 – 2:45 p.m. | Break
    2:45 – 5:00 p.m. | General Session: Employee Engagement (Cont.)

     

    Tuesday, December 7, 2021

    Track A: Slot Operations | Track B: Table Games Operations

     

    8:00 -8:30 a.m. | Continental Breakfast
    8:30 – 10:00 a.m. | Concurrent Sessions

    Track A: Introduction to Managing Slot Operations: System Technology | Jeff Jordan
    Track B: Introduction to Table Games Operations: A Quick Look at How Casinos Make Money; Probability, Odds, Payouts | Bill Zender

    10:00 – 10:15 a.m. | Break

    10:15 a.m. – 12:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Comprehending Myth & Math in Slots; Game Flow Framework | Jeff Jordan
    Track B: Table Games Operations: Using Earning Potential as a Management Tool | Bill Zender

    12:00 – 1:00 p.m. | Lunch
    1:00 – 3:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Player Profile & Preferences; Slot Performance-Reporting & Analysis | Jeff Jordan
    Track B: Table Games Operations: Maximizing Table Games; Math & Statistics of Casino Gaming | Bill Zender

    3:00 – 3:15 p.m. | Break
    3:15 – 5:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Theories & Application of Floor design and Layout, Practical Exercises of Design & Layout, Part 1 | Jeff Jordan
    Track B: Table Games Operations: Optimizing Table Games | Bill Zender


    Wednesday, December 8, 2021

    Track A: Slot Operations | Track B: Surveillance Operations | Track C: Table Games Operations

     

    8:00 - 8:30 a.m. | Continental Breakfast
    8:30 – 10:00 a.m. | Concurrent Sessions 

    Track A: Slot Operations: Theories & Application of Floor Design and Layout, Deficiencies of Design & Layout, Part 2 | Jeff Jordan
    Track B: Table Games: Live Game Promotion | Bill Zender

    10:00 – 10:15 a.m. | Break
    10:15 a.m. – 12:00 p.m. | Concurrent Sessions 

    Track A: Slot Operations: Application of Floor Design and Layout | Jeff Jordon
    Track B: Table Games Operations: Player Development and Database Management | Bill Zender 

    12:00 – 1:00 p.m. | Lunch
    1:00 – 3:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Application of Floor Design and Layout (Cont.) | Jeff Jordon
    Track B: Table Games Operations: The Principles of Leading Your Table Games Operation | Bill Zender 

    3:00 – 3:15 p.m. | Break
    3:15 – 5:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Slot Leadership | Jeff Jordon
    Track B: Table Games Operations: Table Games Leadership | Bill Zender 

     

    Thursday, December 9, 2021

    8:00 -8:30 a.m. | Continental Breakfast
    8:30 – 10:00 a.m. | General Session: Power of Influence | Dr. Andrew Urich
    10:00 -10:15 a.m. | Break
    10:15 a.m.-12:00 p.m. | General Session: Power of Influence (Cont.)
    12:00-12:30 p.m. | Lunch
    12:30 – 2:30 p.m. | Bonus Session: Identifying and Preventing Fraud in the Casino & Non-Gaming Areas | Sal Piacente
    2:30 – 2:45 p.m. | Break
    2:45 – 4:30 p.m. | Bonus Session: Casino Gaming Protection: Prevention of Fraud | Sal Piacente
    4:30 – 4:45 p.m. | Certificate Ceremony

  •  Instructors

    Raj Basu 

    Raj Basu, Ph.D., is on the management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.


    Abbey Davis 

    Abbey Davis is currently the Director of the Eastin Center for Career Readiness and an adjunct instructor in the Spears School of Business at Oklahoma State University. Before joining OSU, Abbey worked as a fulltime corporate HR professional specializing in the areas of talent development, organizational development, performance management and compensation. She has supported internal business clients with these specializations in both energy and manufacturing industries. Abbey received her bachelor’s degree in human resources and MBA from OSU.


    Jeff Jordan 

    Jeff Jordan is a lecturer at the University of Nevada, Reno’s Extended Studies department. He focuses on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.


    Sal Piacente 

    Sal Piacente is one of the most respected and talented Casino Games Protection experts in the casino industry. He has conducted seminars on the detection and prevention of table games cheating, theft, and advantage plays for over 100 casinos and casino regulators worldwide for over 33 years. His unique style of hands-on demonstrations, coupled with his dynamic personality, make him a cut above the rest. After serving honorably in the USMC, this Brooklyn native began his career as a blackjack dealer in Atlantic City, working his way up through the ranks to Game Protection Specialist, a position an international casino corporation created for him. Piacente also made several television appearances as an expert in casino cheating and was the host of the Travel Channel series titled “Game On, America.” Today, Sal Piacente continues to share his knowledge with the industry as president of UniverSal Game Protection Development, Inc. (a Kentucky corporation).


    Andrew Urich 

    Andrew L. Urich, J.D., is Director of Student Development for the Eastin Center for Career Readiness, holds the Eastin Center Chair for Career Readiness at Oklahoma State University and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. Professor Urich was a member of the Executive MBA faculty at Zayed University in Abu Dhabi & Dubai from 2004 to 2012. Prior to joining the faculty at OSU, he practiced law with a major corporate law firm in Ohio. Since 1993 he has presented at well over 1,000 corporate professional development programs and conventions in the areas of Influence, Negotiation, Ethics, Critical Thinking and Professional Image.


    Bill Zender 

    Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.

  • Hotel Information

    Hotel rooms have been blocked off at the Hard Rock Hotel & Casino Tulsa for $119 per night if reserved by November 15.

     

    Please call 1-800-760-6700 to reserve your room under the OSU/UNR Gaming Leadership Program block or use this link to make your reservation online.

     

    Hotel accommodations are the responsibility of the participant.

  • Program Policies

    A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno. 

     

    We ask for 90% attendance in the course to maintain the integrity of the program. If you are not able to complete 90%, you may be asked to write a short paper on your missing sessions, to be provided to you during the course, in order to receive your course certificate.

     

    Cancellation Policy: Cancellations must be received within 3 business days prior to the session. No refunds will be given after this time. You may transfer the registration to another person in your organization. Please contact OSU Center for Executive and Professional Development at 405-744-5208 or cepd@okstate.edu to transfer a registration.

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