Skip to main content

December 5-8, 2022

Hard Rock Hotel and Casino, Tulsa

 

Presented by:

Oklahoma State University Spears School of Business
University of Nevada, Reno, Extended Studies

 

Advance your gaming management career by attending this unique program tailored to your industry. You will develop skills in gaming management in the track you select or mix and match sessions. In addition, leadership sessions will focus on power of influence, employee engagement, and business conflict resolution. A session on fraud is also a highlight of the program. Faculty from University of Nevada, Reno, and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

 

Who Should Attend?

Supervisors with direct reports

 

CEU’s - 2.8 credits are available

 

Registration Information:

Early Bird Registration 

$3,295 Register by October 14 

$3,495 per person if registered after October 14

 

Fee includes assessments, case studies, instruction, selected materials (digital handouts, shirts, mugs, certificate and group photo, etc.), breakfast, lunch, and break refreshments each day.

 

Concurrent Session Tracks: 

  1. Slot Operations
  2. Table Games Operations
  3. Surveillance

Includes “Leadership” and “Identifying and Preventing Fraud” as General Sessions.


Register Now

 

Picture and bio upload

 

  • Agenda

    Monday, December 5, 2022

     

    7:45 – 8:15 a.m. | Registration and Continental Breakfast
    8:15 – 8:30 a.m. | Welcome and Overview
    8:30 – 10:00 a.m. | General Session: Business Conflict Resolution | Dr. Raj Basu
    10:00 - 10:15 a.m. | Break
    10:15 a.m. – 12 p.m. | General Session: Business Conflict Resolution (cont.)
    12:00 p.m. – 1:00 p.m. | Group Photo & Lunch
    1:00 – 2:30 p.m. | General Session: Employee Engagement | Abbey Davis
    2:30 – 2:45 p.m. | Break
    2:45 – 5:00 p.m. | General Session: Employee Engagement (cont.)

     

    Tuesday, December 6, 2022

    Track A: Slot Operations | Track B: Table Games Operations | Track C: Surveillance Operations

     

    8:00 -8:30 a.m. | Continental Breakfast
    8:30 – 10:00 a.m. | Concurrent Sessions

    Track A: Introduction to Managing Slot Operations: System Technology | Jeff Jordan
    Track B: Introduction to Table Games Operations: A Quick Look at How Casinos Make Money; Probability, Odds, Payouts | Bill Zender

    Track C: Introduction to Surveillance Operations: Essential Skills and Training Strategies; Hiring Strategies and Development | Jessie Beaudoin

    10:00 – 10:15 a.m. | Break

    10:15 a.m. – 12:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Comprehending Myth & Math in Slots; Game Flow Framework | Jeff Jordan
    Track B: Table Games Operations: Using Earning Potential as a Management Tool | Bill Zender

    Track C: Surveillance Operations: Internal Theft and Fraud Awareness | Jessie Beaudoin

    12:00 – 1:00 p.m. | Lunch
    1:00 – 3:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Player Profile & Preferences; Slot Performance-Reporting & Analysis | Jeff Jordan
    Track B: Table Games Operations: Maximizing Table Games; Math & Statistics of Casino Gaming | Bill Zender

    Track C: Surveillance Operations: Count Room and Cage Investigations | Jessie Beaudoin

    3:00 – 3:15 p.m. | Break
    3:15 – 5:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 1 | Jeff Jordan
    Track B: Table Games Operations: Optimizing Table Games | Bill Zender

    Track C: Surveillance Operations: Food & Beverage and Hotel Investigations | Jessie Beaudoin


    Wednesday, December 7, 2022

    Track A: Slot Operations | Track B: Table Games Operations | Track C: Surveillance Operations

     

    8:00 - 8:30 a.m. | Continental Breakfast
    8:30 – 10:00 a.m. | Concurrent Sessions 

    Track A: Slot Operations: Theories & Application of Floor Design and Layout, Deficiencies of Design & Layout, Part 2 | Jeff Jordan
    Track B: Table Games: Live Game Promotion | Bill Zender

    Track C: Surveillance Operations: Basic Slot Fraud; Protecting Your Promotions and Player’s Club | Jessie Beaudoin

    10:00 – 10:15 a.m. | Break
    10:15 a.m. – 12:00 p.m. | Concurrent Sessions 

    Track A: Slot Operations: Application of Floor Design and Layout | Jeff Jordon
    Track B: Table Games Operations: Player Development and Database Management | Bill Zender 

    Track C: Surveillance Operations: Methods for Data Mining; Assisting in Investigations; Elements of Reporting | Jessie Beaudoin

    12:00 – 1:00 p.m. | Lunch
    1:00 – 3:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Application of Floor Design and Layout (cont.) | Jeff Jordon
    Track B: Table Games Operations: The Principles of Leading Your Table Games Operation | Bill Zender

    Track C: Surveillance Operations: The Principles of Leading Your Surveillance Operation | Jessie Beaudoin

    3:00 – 3:15 p.m. | Break
    3:15 – 5:00 p.m. | Concurrent Sessions

    Track A: Slot Operations: Slot Leadership | Jeff Jordon
    Track B: Table Games Operations: Table Games Leadership | Bill Zender

    Track C: Surveillance Operations: The Principles of Leading Your Surveillance Operation | Jessie Beaudoin

     

    Thursday, December 8, 2022

    8:00-8:30 a.m. | Continental Breakfast
    8:30–10:00 a.m. | General Session: Leadership by Question | Dr. Matt Bowler
    10:00-10:15 a.m. | Break
    10:15 a.m.-12:00 p.m. | General Session: Leadership by Question (cont.)
    12:00-12:30 p.m. | Lunch
    12:30 – 2:30 p.m. | Bonus Session: Identifying and Preventing Fraud in the Casino & Non-Gaming Areas | Sal Piacente
    2:30 – 2:45 p.m. | Break
    2:45 – 4:30 p.m. | Bonus Session: Casino Gaming Protection: Prevention of Fraud | Sal Piacente
    4:30 – 4:45 p.m. | Certificate Ceremony

  •  Instructors

    Raj Basu 

    Raj Basu, Ph.D., is on the management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.


    Jessie Beaudoin

    Jessie Beaudoin is the Director of Surveillance at the San Manuel Casino in Highland, California. Mr. Beaudoin’s surveillance career began in Southern California at the Bicycle Club Casino in early 2001 after he got out of the Army. Mr. Beaudoin relocated to Las Vegas in 2002 and began working for American Casino and Entertainment Properties, where he eventually headed Surveillance at two of their properties, Arizona Charlie’s Decatur and the Stratosphere. After leaving the Stratosphere, Mr. Beaudoin headed Security and Surveillance at the Hard Rock Hotel & Casino, the Palms Casino Resort and the Downtown Grand Hotel & Casino.


    Matt Bowler 

    Matthew Bowler, Ph.D. is the Director of the MBA Program and an Associate Professor of Management in the Spears School of Business at Oklahoma State University. He has worked with and given talks to companies including Anadarko Petroleum, Chesapeake Energy, ONEOK, ConocoPhillips, CREC, Guardian Security (CSG), Lexmark, SMC Corporation, PharmaFab, Sleep Centers of Oklahoma, and PointBank. Dr. Bowler focuses his research on leadership, change, social networks, compensation, influence and citizenship behaviors in organizations. He teaches management topics, including leading change, building social capital, leadership, compensation and benefits, employee and labor relations, and management skills. He has received multiple teaching awards from the OSU MBA Student Association. He earned an M.B.A. at Missouri State University, where he also acquired a B.S. in management. He earned a Ph.D. in business administration from the University of Kentucky and was on the faculty at the University of North Texas for four years. Before entering academia, he spent time in Guatemala managing a relief organization that provides surgical and construction services to rural Mayan villages. Dr. Bowler lives in Jenks, Oklahoma, with his wife and three children. He enjoys time with family, competing in endurance events including triathlons and marathons, any outdoor activity, and traveling.


    Abbey Davis 

    Abbey Davis is an Assistant Professor of Professional Practice for Business Administration in the Spears School of Business at Oklahoma State University. Before joining OSU, Abbey worked as a full-time corporate HR professional specializing in the areas of talent development, organizational development, performance management and compensation. She has supported internal business clients with these specializations in both energy and manufacturing industries. Abbey received her bachelor’s degree in human resources and M.B.A. from OSU. In 2016, Abbey was recognized as an Outstanding Young Alumni for the Spears School of Business. Abbey stays connected with students through the Spears mentoring program and serving on the OSU MBA Advisory Board.


    Jeff Jordan 

    Jeff Jordan is a lecturer at the University of Nevada, Reno’s Extended Studies department. He focuses on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.


    Sal Piacente 

    Sal Piacente is one of the most respected and talented Casino Games Protection experts in the casino industry. He has conducted seminars on the detection and prevention of table games cheating, theft, and advantage plays for over 100 casinos and casino regulators worldwide for over 33 years. His unique style of hands-on demonstrations, coupled with his dynamic personality, make him a cut above the rest. After serving honorably in the USMC, this Brooklyn native began his career as a blackjack dealer in Atlantic City, working his way up through the ranks to Game Protection Specialist, a position an international casino corporation created for him. Piacente also made several television appearances as an expert in casino cheating and was the host of the Travel Channel series titled “Game On, America.” Today, Sal Piacente continues to share his knowledge with the industry as president of UniverSal Game Protection Development, Inc. (a Kentucky corporation).


    Bill Zender 

    Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.

  • Hotel Information

    Hotel rooms have been blocked off at the Hard Rock Hotel & Casino Tulsa for $129 per night if reserved by November 21.

     

    Group individuals may make reservations directly with Resort by calling toll free number 1-800-760-6700. Ask for the OSU UNR Dec 2022 group to receive the special group rate by Monday, November 21, 2022.

     

    Hotel accommodations are the responsibility of the participant.

  • Program Policies

    A Certificate in Gaming Leadership will be awarded following completion of the 28 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno. 

     

    We ask for 90% attendance in the course to maintain the integrity of the program. If you are not able to complete 90%, you may be asked to write a short paper on your missing sessions, to be provided to you during the course, in order to receive your course certificate.

     

    Cancellation Policy: Cancellations must be received within 3 business days prior to the session. No refunds will be given after this time. You may transfer the registration to another person in your organization. Please contact OSU Center for Executive and Professional Development at 405-744-5208 or cepd@okstate.edu to transfer a registration.

Back To Top
MENUCLOSE