Skip Navigation
Oklahoma State University
center for executive and professional development

Spears School of Business at Oklahoma State University

Words of Wisdom

Words of Wisdom

March - May 2018

Wes Watkins Center, Oklahoma State University, Stillwater, OK

It is with great pleasure that we present a professional development series with Dr. Manzer to the Stillwater and surrounding business community. These seminars are for anyone who is interested in developing their business skills as an individual contributor, manager or CEO/owner. Dr. Manzer is a professor of marketing at Oklahoma State University and for more than 40 years has been sharing his knowledge and experience with OSU students and the Oklahoma business community. He has won more than 25 teaching awards and was inducted into the Oklahoma Education Hall of Fame.

Enroll in All Courses

For group discount, contact Krysta Gilbert at or 405-744-5208.

Words of Wisdom brochure cover

View Brochure

For more information:


Customer Service: Exceeding Expectations

Learn to:

  • Create a customer service culture for a competitive advantage
  • Motivate employees to identify and implement the “little things” of service

March 29, 2018

10 am - Noon

Enroll Now

Stories from the Past: Managing the Future

Learn to:

  • Capture and use your stories to create an organization’s culture
  • Use stories to resolve conflict

April 26, 2018

10 am - Noon

Enroll Now

Increasing Productivity Through Accountability

Learn to:

  • Recognize if an entitlement culture is being created in your organization
  • Stem the growth of entitlement and increase accountability

May 15, 2018

10 am - Noon

Enroll Now

Lee Manzer

Dr. Lee Manzer

Professor of Marketing, Spears School of Business

  • All 3 seminars
    $225 per person / 1 registration
    $150 per person / 10+ registrations / 30% discount
  • Customer Service: Exceeding Expectations
    Thursday, March 29, 10:00 a.m.–noon
    $75 per person
  • Stories from the Past: Managing the Future
    Thursday, April 26, 10:00 a.m.–noon
    $75 per person
  • Increasing Productivity Through Accountability
    Tuesday, May 15, 10:00 a.m.–noon
    $75 per person
  • Cancellation Policy
    If a participant would like to cancel her/his registration less than 10 days prior to the program, you are welcome to send a substitute. A refund is available given notification no later than 11 days prior to the program. If you are transferring your registration to a colleague, please contact the OSU Center for Executive and Professional Development at 405-744-5208 or
  • Earn up to 7.2 hours of CPE Personal Development.

  • This series is designed for all business professionals.

  • Handouts for the presentations will be provided at the program. No advance preparation is required and there are no prerequisites required to attend this series.

  • If you should have any concerns, please contact the Center for Executive and Professional Development at 405-744-5208.

  • Experts share their knowledge with participants through live presentation and question and answer sessions.

  • The Center for Executive and Professional Development, Oklahoma State University, is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: