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Oklahoma State University
Center for Executive and Professional Development

Spears School of Business at Oklahoma State University

Certificate in Gaming Leadership

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December 9-12, 2019

Hard Rock Hotel & Casino, Tulsa

You will develop skills in gaming management in the track you select or mix and match sessions. In addition, leadership sessions will focus on executive presence and agile decision making. An assessment will also be included in the program which helps you understand your leadership style strengths and expands your knowledge in managing and leading people. A session on fraud is also a highlight of the program. Faculty from University of Nevada, Reno and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 29 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

Leadership Sessions and Concurrent Session Tracks:

  • Slot Operations
  • Surveillance Operations

Includes “Leadership” and “Identifying and Preventing Fraud” as general sessions.

Enroll Now

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View 2019 Postcard

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View 2018 Brochure

For more information:



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Track A

Slot Operations

  • Introduction to Managing Slot Operations: System Technology
  • Player Profile & Preferences; Game Flow Framework; Free Play; Server Based Gaming
  • Comprehending Myth & Math in Slots; Slot Performance-Reporting & Analysis
  • Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 1
  • Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 2
  • Application of Floor Design and Layout
  • The Principles of Leading Your Slot Operation

Track B

Surveillance Operations

  • Introduction to Surveillance Operations: Essential Skills and Training Strategies; Hiring Strategies and Development
  • Internal Theft and Fraud Awareness
  • Count Room and Cage Investigations
  • Food & Beverage and Hotel Investigations
  • Basic Slot Fraud; Protecting Your Promotions and Player’s Club
  • Methods for Data Mining; Assisting in Investigations; Elements of Reporting
  • The Principles of Leading Your Surveillance Operation

General Sessions

  • Birkman Assessment - Abbey Davis
  • Executive Presence - Andrew Urich, J.D.
  • Special Session on Fraud - Sal Piacente
  • Lessons from Mt. Everest: A Manager’s Guide to Agile Decision Making in High Stake Environment - Raj Basu, Ph.D.

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Direct Hotel Reservation

  1. Click on your direct link
  2. Select your date of arrival
  3. Click check availability
  4. On the right hand side of the page (under the rate) click view availability rooms
  5. Select your room type and click confirm
  6. Enter your information and payment
  7. Click confirm reservation
  • Rooms have been blocked at the Hard Rock Hotel & Casino for $99 per night if reserved by July 31, 2018. Please call 1-800-760-6700 to reserve your room under the OSU/UNR Gaming Leadership Program block. Hotel accommodations are the responsibility of the participant.
    standard king hotel room
    four diamond logo
  • Cancellation Policy – Due to catering and program guarantees, a full refund will be given if cancellation is received 10 business days prior to event. Substitutions will be honored. Please contact the OSU Center for Executive and Professional Development at 405-744-5208 or
  • Registration includes instruction, selected materials (handouts, shirt, mug, etc.), one reception, breakfast, break refreshments, and lunch each day.
Raj Basu

Raj Basu

Raj Basu, Ph.D., is on the Management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.

Jessie Beaudoin

Jessie Beaudoin

Jessie Beaudoin is the Director of Surveillance at the San Manuel Casino in Highland, California. Mr. Beaudoin’s surveillance career began in Southern California at the Bicycle Club Casino in early 2001 after he got out of the Army. Mr. Beaudoin relocated to Las Vegas in 2002 and began working for American Casino and Entertainment Properties, where he eventually headed Surveillance at two of their properties, Arizona Charlie’s Decatur and the Stratosphere. After leaving the Stratosphere, Mr. Beaudoin headed Security and Surveillance at the Hard Rock Hotel & Casino, the Palms Casino Resort and the Downtown Grand Hotel & Casino.

Abbey Davis

Abbey Davis

Abbey Davis is currently the Director of the Eastin Center for Career Readiness and an adjunct management instructor in the Spears School of Business at Oklahoma State University. Before joining OSU, Abbey worked as a fulltime corporate HR professional specializing in the areas of talent development, organizational development, performance management and compensation. She has supported internal business clients with these specializations in both energy and manufacturing industries. Abbey received her bachelor’s degree in human resources and MBA from OSU. In 2016, Abbey was recognized as an Outstanding Young Alumni for the Spears School of Business. Outside of the Eastin Center and teaching, Abbey also stays connected with students through the Spears mentoring program and serving on the OSU MBA Advisory Board.

Jeff Jordan

Jeff Jordan

Jeff Jordan is a lecturer at the University of Nevada, Reno’s School of Continuing Education focused on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.

Andrew Urich

Andrew Urich

Andrew L. Urich, J.D., is Director of Student Development for the Eastin Center for Career Readiness holds the Eastin Center Chair for Career Readiness at Oklahoma State University and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. Professor Urich was a member of the Executive MBA faculty at Zayed University in Abu Dhabi & Dubai from 2004 to 2012. Prior to joining the faculty at OSU, he practiced law with a major corporate law firm in Ohio. Since 1993 he has presented at well over 1,000 corporate professional development programs and conventions in the areas of Influence, Negotiation, Ethics, Critical Thinking and Professional Image.

Bill Zender

Bill Zender

Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.