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Oklahoma State University

Certificate in Gaming Leadership

Please check back for more information on the Spring 2021 Certificate in Gaming Leadership Program.
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December 9-12, 2019

Hard Rock Hotel & Casino, Tulsa

You will develop skills in gaming management in the track you select or mix and match sessions. In addition, leadership sessions will focus on power of influence and agile decision making. An assessment will also be included in the program which helps you understand your leadership style strengths and expands your knowledge in managing and leading people. A session on fraud is also a highlight of the program. Faculty from University of Nevada, Reno, Linfield College, Portland, OR, and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 29 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

Leadership Sessions and Concurrent Session Tracks:

  • Slot Operations
  • Surveillance Operations
  • Table Games Operations
  • Casino Accounting and Finance Management

Includes “Leadership” and “Identifying and Preventing Fraud” as general sessions.

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Track A

Slot Operations

  • Introduction to Managing Slot Operations: System Technology
  • Comprehending Myth & Math in Slots: Game Flow
  • Player Profile & Preferences; Slot Performance-Reporting & Analysis
  • Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 1
  • Theories & Application of Floor Design and Layout, Practical Exercises of Design & Layout, Part 2
  • Application of Floor Design and Layout
  • Slot Leadership

Track B

Surveillance Operations

  • Introduction to Surveillance Operations: Essential Skills and Training Strategies; Hiring Strategies and Development
  • Internal Theft and Fraud Awareness
  • Count Room and Cage Investigations
  • Food & Beverage and Hotel Investigations
  • Basic Slot Fraud; Protecting Your Promotions and Player’s Club
  • Methods for Data Mining; Assisting in Investigations; Elements of Reporting
  • The Principles of Leading Your Surveillance Operation

Track C

Table Games Operations

  • Introduction to Table Games Operations: A Quick Look at How Casinos Make Money; Probability, Odds, Payouts
  • Using Earning Potential as a Management Tool
  • Maximizing Table Games; Math & Statistics of Casino Gaming
  • Optimizing Table Games
  • Live Game Promotion
  • Player Development and Database Management
  • The Principles of Leading Your Table Games Operation
  • Table Games Leadership

Track D

Casino Accounting and Financial Management

  • Introduction to Accounting & Finance: The Accounting Environment, Regulation and Controls; Strategic Accounting and Finance; Understanding Operational Casino Accounting Flows
  • Operational Accounting Compliance; Internal Reporting; Daily Revenue Reporting and Review; External Reporting; Reporting and Analysis Integration
  • External Regulatory Compliance; Anti-Money Laundering; Currency Transaction Reporting and Suspicious Activity Reporting; IRS other Tax Issues
  • Special Topics; Pricing Gaming Products; New Game Initiatives; Sports Betting; Future Industry Changes; Conclusion and Questions and Answers
  • Measuring Operational Performance; Data Analytics; Analytic Cycle; Special Analysis Topics-Contract Management
  • Marketing Analytics; Foundational Analysis; Player Reinvestment; Marketing Budgets; Effective Evaluation and Cost Management
  • Investment Planning; Capital Budgeting; Management and Negotiations; Construction Controls
  • Special Topics; Pricing Gaming Products; New Game Initiatives; Sports Betting; Future Industry

General Sessions

  • The Power of Influence – Andrew Urich, J.D.
  • Understanding Your Leadership Style – Abbey Davis
  • Business Conflict Resolution - Raj Basu, Ph.D.
  • Bonus Session: Identifying and Preventing Fraud in the Casino & Non-Gaming Areas - Sal Piacente
  • Bonus Session: Casino Gaming Protection: Prevention of Fraud - Sal Piacente

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Direct Hotel Reservation

  1. Click on your direct link
  2. Select your date of arrival
  3. Click check availability
  4. On the right hand side of the page (under the rate) click view availability rooms
  5. Select your room type and click confirm
  6. Enter your information and payment
  7. Click confirm reservation
  • Rooms have been blocked at the Hard Rock Hotel & Casino for $99 per night if reserved by November 15, 2019. Please call 1-800-760-6700 to reserve your room under the OSU/UNR Gaming Leadership Program block. Hotel accommodations are the responsibility of the participant.
    standard king hotel room
    four diamond logo
  • Cancellation Policy – Due to catering and program guarantees, a full refund will be given if cancellation is received 10 business days prior to event. Substitutions will be honored. Please contact the OSU Center for Executive and Professional Development at 405-744-5208 or
  • Registration includes instruction, selected materials (handouts, shirt, mug, etc.), one reception, breakfast, break refreshments, and lunch each day.

Raj Basu

Raj Basu

Raj Basu, Ph.D., is on the Management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.


Darrell Clifton

Darrell Clifton, CPP, CSP is the Executive Director of Security at Eldorado Resorts in Reno, Nevada overseeing the security departments at three of our local casino hotel resorts. In his 28 year career there, he has worked in every operational department including Slots, Hotel and Audit. In addition to his duties, he also works as a part-time instructor, consultant, and courtroom expert throughout North America for Hotels, Casinos and other industries. His specialties are policy-writing, workplace violence, active shooter prevention and leadership training. Darrell belongs to several National and Local associations and boards that address issues of Law Enforcement, Security and Emergency Planning. He was voted one of Security’s Most Influential People in 2011 and wrote the industry primer entitled Hospitality Security.

Abbey Davis

Abbey Davis

Abbey Davis is currently the Director of the Eastin Center for Career Readiness and an adjunct management instructor in the Spears School of Business at Oklahoma State University. Before joining OSU, Abbey worked as a fulltime corporate HR professional specializing in the areas of talent development, organizational development, performance management and compensation. She has supported internal business clients with these specializations in both energy and manufacturing industries. Abbey received her bachelor’s degree in human resources and MBA from OSU. In 2016, Abbey was recognized as an Outstanding Young Alumni for the Spears School of Business. Outside of the Eastin Center and teaching, Abbey also stays connected with students through the Spears mentoring program and serving on the OSU MBA Advisory Board.

Malcolm Greenlees

Malcolm Greenlees

Malcolm Greenlees, Ph.D. is an Emeritus Professor of Business at Linfield College (McMinnville, OR). His research specialty is Casino Accounting with emphasis on tribal gaming enterprises. He has instructed in numerous tribal gaming programs, as well as having presented at national and international gaming conferences. Dr. Greenlees is the author of the best selling casino reference book “Casino Accounting and Financial Management” —now in its 2nd edition.

Jeff Jordan

Jeff Jordan

Jeff Jordan is a lecturer at the University of Nevada, Reno’s School of Continuing Education focused on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.

Sal Piacente

Sal Piacente

Sal Piacente is one of the most respected and talented Casino Games Protection experts in the casino industry. He has conducted seminars on the detection and prevention of table games cheating, theft, and advantage plays for over 100 casinos and casino regulators worldwide for over 33 years. His unique style of hands-on demonstrations, coupled with his dynamic personality, make him a cut above the rest. After serving honorably in the USMC, this Brooklyn native began his career as a blackjack dealer in Atlantic City, working his way up through the ranks to Game Protection Specialist, a position an international casino corporation created for him. Piacente also made several television appearances as an expert in casino cheating and was the host of the Travel Channel series titled “Game On, America.” Today, Sal Piacente continues to share his knowledge with the industry as president of UniverSal Game Protection Development, Inc. (a Kentucky corporation).

Andrew Urich

Andrew Urich

Andrew L. Urich, J.D., is Director of Student Development for the Eastin Center for Career Readiness holds the Eastin Center Chair for Career Readiness at Oklahoma State University and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. Professor Urich was a member of the Executive MBA faculty at Zayed University in Abu Dhabi & Dubai from 2004 to 2012. Prior to joining the faculty at OSU, he practiced law with a major corporate law firm in Ohio. Since 1993 he has presented at well over 1,000 corporate professional development programs and conventions in the areas of Influence, Negotiation, Ethics, Critical Thinking and Professional Image.

Bill Zender

Bill Zender

Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.