Skip Navigation
Oklahoma State University
center for executive and professional development

Spears School of Business at Oklahoma State University

Certificate in Gaming Leadership

Check back for more information on the 2019 Certificate in Gaming Leadership.
gaming leadership banner

January 22-25, 2018

Hard Rock Hotel & Casino, Tulsa

You will develop skills in gaming management in the track you select or mix and match sessions. Leadership sessions will expand your knowledge in managing and leading people. Faculty from University of Nevada, Reno and OSU Spears School of Business will provide you with a unique and elite educational experience in leadership and gaming management. A Certificate in Gaming Leadership will be awarded following completion of the 27.75 hours of instruction offered in this program. These sessions can also be counted toward the Certificate in Gaming Management offered by the University of Nevada, Reno.

Advance your gaming management career by attending this unique program tailored to your industry.

Leadership Sessions and Concurrent Session Tracks:

  • Slot Operations
  • Surveillance Operations
  • Table Game Operations

Enroll Now

gaming leadership flier

View Brochure

Gaming Leadership agenda

View Agenda

For more information:



University of Nevada, Reno logo

Track A

Slot Operations - Presenter: Jeff Jordan

  • Introduction to Managing Slot Operations: System Technology
  • Slot Operations: Player Profile & Preferences; Game Flow Framework
  • Slot Operations: Myth & Math; Slot Performance-Reporting & Analysis
  • Slot Operations: Theories & Application of Floor Design and Layout, Part I
  • Slot Operations: Theories & Application of Floor Design and Layout, Part II
  • Slot Operations: Application of Floor Design and Layout
  • Slot Operations: The Principles of Leading Your Slot Operation

Track B

Surveillance Operations - Presenter: Jessie Beaudoin

  • Introduction to Surveillance Operations; Essential Skills and Training Strategies; Hiring Strategies and Development
  • Surveillance Operations: Internal Theft and Fraud Awareness
  • Surveillance Operations: Count Room and Cage Investigations
  • Surveillance Operations: Food & Beverage and Hotel Investigations
  • Surveillance Operations: Slot Fraud; Protecting Your Promotions and Player’s Club
  • Surveillance Operations: Statistical Data Mining in the Gaming Environment; Assisting in Investigations
  • Surveillance Operations: The Principles of Leading Your Surveillance Operation

Track C

Table Game Operations - Presenter: Bill Zender

  • Introduction to Table Game Operations; How Casinos Make Money; Probability, Odds, Payouts
  • Table Game Operations: Using Earning Potential as a Management Tool
  • Table Game Operations: Maximizing Table Games; Math & Statistics of Casino Gaming
  • Optimizing Table Game Mix
  • Table Game Operations: Live Game Promotion
  • Table Game Operations: Player Development and Database Management
  • Table Game Operations: The Principles of Leading Your Table Game Operation

General Sessions

  • DiSCover Your Leadership Strengths – Ken Eastman, Ph.D.
  • The Power of Influence - Andrew Urich, J.D.
  • Increasing Productivity through Accountability - Lee Manzer, Ph.D.
  • Business Conflict Resolution – Raj Basu, Ph.D.
  • Enhancing Employee Motivation through Coaching – Raj Basu, Ph.D.

Hard Rock Hotel & Casino logo

Direct Hotel Reservation:

  1. Click on your direct link
  2. Select your date of arrival
  3. Click check availability
  4. On the right hand side of the page (under the rate) click view availability rooms
  5. Select your room type and click confirm
  6. Enter your information and payment and click confirm reservation
  • Rooms have been blocked at the Hard Rock Hotel & Casino ( for $99 per night if reserved by January 4, 2018. Please call 1-800-760-6700 to reserve your room under the OSU/UNR Gaming Leadership Program block. Hotel accommodations are the responsibility of the participant.
    standard king hotel room
    four diamond logo
  • Cancellation Policy – Due to catering and program guarantees, a full refund will be given if cancellation is received 10 business days prior to event. Substitutions will be honored. Please contact the OSU Center for Executive and Professional Development at 405-744-5208 or
  • Registration includes instruction, materials, breakfast and break refreshments and lunch each day.
Raj Basu

Raj Basu

Raj Basu, Ph.D., is on the Management faculty in the Spears School of Business at Oklahoma State University. Prior to returning to faculty, Dr. Basu spent fifteen years as the Vice-President for Academic Affairs for OSU-Tulsa. Dr. Basu researches and teaches in the areas of leadership, employee performance, team building, and change management. He also speaks nationally and internationally to firms in the aerospace, energy, financial services, technology, manufacturing, government, and non-profit sectors.

Jessie Beaudoin

Jessie Beaudoin

Jessie Beaudoin is the Director of Surveillance at the San Manuel Casino in Highland, California. Mr. Beaudoin’s surveillance career began in Southern California at the Bicycle Club Casino in early 2001 after he got out of the Army. Mr. Beaudoin relocated to Las Vegas in 2002 and began working for American Casino and Entertainment Properties, where he eventually headed Surveillance at two of their properties, Arizona Charlie’s Decatur and the Stratosphere. After leaving the Stratosphere, Mr. Beaudoin headed Security and Surveillance at the Hard Rock Hotel & Casino, the Palms Casino Resort and the Downtown Grand Hotel & Casino.

Ken Eastman

Ken Eastman

Ken Eastman, Ph.D., is Dean and holds the Norman & Suzanne Myers Endowed Chair For Excellence in Business Administration in the Spears School of Business at Oklahoma State University. His research interests are mainly in the areas of leadership, extra-role behaviors, and organizational politics. He has published articles in such journals as the Academy of Management Review, Academy of Management Journal, Journal of Applied Social Psychology, Journal of Management Information Systems, and Journal of Business Ethics.

Jeff Jordan

Jeff Jordan

Jeff Jordan is a lecturer at the University of Nevada, Reno’s School of Continuing Education focused on slot management and has also published articles on slot management and technology. Mr. Jordan has executive level experience in the Gaming Industry where he has served as a general manager, product designer, corporate strategist, technology entrepreneur, and operating executive with a background in marketing, operations, business development, and technology. The deep experience in large casino & hotel resorts and gambling technology companies came from having worked with some of the largest companies in gaming, Aristocrat, IGT, and MGM Resorts International.

Lee Manzer

Lee Manzer

Lee Manzer, Ph.D., is a Professor of Marketing at Oklahoma State University. He has several years of practical experience as a chemist, sales representative, and marketing research assistant for Dow Chemical Company. Dr. Manzer is a nationally-recognized expert on service implementation. In addition, he has presented hundreds of seminars on topics such as attitude change, accountability, and creating a service culture, for a variety of national organizations and associations, including energy and petrochemical companies, manufacturing firms, financial institutions, and public service agencies.

Andrew Urich

Andrew Urich

Andrew L. Urich, J.D., is Director of Student Development for the Eastin Center for Career Readiness holds the Eastin Center Chair for Career Readiness at Oklahoma State University and is an Associate Professor of Management in the Spears School of Business at Oklahoma State University. Professor Urich was a member of the Executive MBA faculty at Zayed University in Abu Dhabi & Dubai from 2004 to 2012. Prior to joining the faculty at OSU, he practiced law with a major corporate law firm in Ohio. Since 1993 he has presented at well over 1,000 corporate professional development programs and conventions in the areas of Influence, Negotiation, Ethics, Critical Thinking and Professional Image.

Bill Zender

Bill Zender

Besides his practical gaming experience, Zender holds a Bachelors degree in Hotel Administration and a Masters in Business. As a gaming author, Mr. Zender has penned a number of non-fiction books on gaming including “Pai Gow Without Tears,” “Card Counting for the Casino Executive,” “How to Detect Casino Cheating at Blackjack,” “Advantage Play for the Casino Executive,” “Casino-ology 1 & 2,” and is a monthly contributor to Casino Enterprise Management Magazine.